Our Privacy Policy applies to all information and data collected relating to living physical persons (“the data subjects”) from various channels and sources, including our website, through our products ( Tradona Markets cTrader) and in our Website www.tradonamarkets.com.
Our Privacy Policy covers different forms of interaction you could have with Tradona Markets and classifies you in the following ways;
Brokers (Tradona Markets), prospective or actual, contacting Spotware in the context of onboarding cTrader
Traders (end users) using Spotware products (cTrader) with a live and/or demo account via Tradona Markets offering the cTrader platform
This policy explains the following for each of the classifications described above;
The type of information we collect
1. How we use that information
2. The mechanisms and tools we offer to you so as to allow you to modify or – under specific circumstances – even delete the information we collect
3. How we secure the information we collect
Tradona Markets contacting end users in the context of onboarding.
What information we collect from you?
When you register an account via Tradona Markets cTrader, we ask you to specify the method you would like us to use to contact you. Because of this, we request from you the information required to contact you, for example, email address and phone number.
When you submit the contact form we collect the following information;
1. The page you came from to understand what feature or product you were interested in
2, We collect your IP Address to understand if the request you sent is unique and genuine
3, We collect your browser and device information to understand for which environments we should optimize and test our services
4, We collect location information to determine which sales agent should respond to your request and localize your experience when communicating with us
When you send an email to Tradona Markets we collect the details received from you in that email which are stored in our CRM and in our email archive.
How we use information we collect from you?
We use this information to contact you, discuss the nature of your inquiry, be able to share that information amongst the sales team and keep important points from the correspondence we have with you, for example if you asked for specific features that we must investigate and revert at a later time or plan to develop in the future.
The retention policy of the information we collect from you?
We retain this information for 24 months after the last digitally recorded correspondence we had with you. After this period, our retention policy dictates that we delete your details from our CRM and email archive.
Your ability to disclose, modify or delete the information we collect from you
At any time, you can contact us and request us to disclose, modify or under specific circumstances, even delete the information we hold about you.
Traders (end users) creating demo Tradona Markets cTrader accounts
What information we collect from you?
When you create a demo account in cTrader with Tradona Markets, we require and collect your email address as a unique way to identify you and provide useful features;
1. Linking your trading accounts to a single ID
2. Save cTrader related preferences to a single ID
3. Favorite symbols
4. Favorite strategies
5, Chart templates and settings
6. Email preferences (which events would you like to be notified about)
7. Custom hotkeys
We collect performance related data, such as crash analytics and a variety of product usage analytics, including;
1. Number of open positions
2. Number of open orders
3. Number of open charts
4. Number of active indicators
5. Number of active cBots
6. Location
7. IP Address
8. Device or Hardware specifications
The retention policy of the information we collect
We keep the information we collect for a maximum period of 90 days following inactivity, i.e. if you do not sign into your demo trading account for 30 days, then within the following 90 period, any identifiable data obtained will be archived.
Your ability to disclose, modify or delete the information we collect from you
At any time, you can submit a formal request for your data to be disclosed, modified or under specific circumstances, even deleted. Circumstances which may mean we shall not be able to fulfill a request for deletion, include for example, when you trade via a broker offering our products, your data belongs to that broker and the request must be managed by them, in accordance with their financial regulatory guidelines and anti money laundering obligations
Traders (end users) using Spotware products (cTrader) via a Tradona Markets offering the platform
The cTrader platform is a service provided by Spotwaree and operated by Tradona Markets. Spotware provides brokers with a combination of applications and components which are used to provide a trading platform to you for online trading.
What information we collect from you?
Tradona Markets collects and process for its own use performance related data, such as crash analytics and a variety of product usage analytics, including;
1. Number of open positions
2. Number of open orders
3. Number of open charts
4, Number of active indicators
5. Number of active cBots
6, Location
7. IP Address
Device or Hardware specifications
While providing this service, Tradona Markets may store and have access to personally identifiable information about users. Nevertheless, we do not process or share this information with any third party.
How we secure information the information we collect from you?
The measures we employ include logical access controls and user management with the objective of minimizing access to personal (and other customer) information and data, only to authorized Tradona Markets personnel. We utilize robust user access credentials management with enforced frequent changes, password complexity and maximum / minimum lengths, restrictions on reuse of same passwords, etc., complemented by a structured process for periodic review and confirmation of continued business need for such personal data. In addition, Tradona Markets uses purpose-specific technologies and tools (such as firewalls, intrusion prevention, email security gateways, etc.), all designed to monitor and manage the security of its electronic perimeter. Tradona Markets has in place an active and ongoing patch management program across security, server and endpoint devices for addressing newly released threats, and benefits from the use of endpoint malware protection at laptop, servers and desktop level. Finally, we also employ endpoint encryption, to protect against privacy risks in cases of hardware theft or loss.